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Past Event

Gail Grimmett and Eric Bruce

Think & Link, Brand New World : June 3rd, 9:00 am Pacific / 11:00 central

About the Speakers

What do Delta Airlines and the National Gallery of Art have to do with each other? For this one, we’ll give you the first answer, they are both designed experiences.

We have Gail Grimmett, Sr Vice President at Delta Airlines and the Chief Experience Officer at Wheels Up. She will be on the stage with Eric Bruce the Head of Visitor Experience at the National Gallery of Art. And, if that isn’t interesting enough, Eric is the origin of this amusing little parenting meme on The Today Show.

If you’re not sure what a “designed experience” is, this will be a good one to attend. If you’re looking for a bit of inspiration to improve your experience design effort, this will also serve you well.

  • Date

    June 3, 2021

    11:00 AM CDT

  • Location

    Virtual, Zoom Invite

  • Price


  • Sponsor


  • Share

Catch the snippets

Gail Grimmet on the Role of Customer Experience at Delta

Eric Bruce on Shifting Purpose and Meaning in Art

Want to see the full talk?

Enter your full name and email below for access to the full talk. And, join our event invite list while you’re at it, if you’d like.

About Think & Link

Think & Link, Brand New World, is our way of giving something to our community as we all seek new opportunities, friendships and professions. And, we’re a curious crew here at Capsule, so we’re always looking to learn from our significant network of thinkers and doers.

Our format is a 60 minute Q&A discussion hosted by Kelly Leighton and Aaron Keller of Capsule with questions from our audience sprinkled into the conversation.

All we ask in return is you refer a friend or potential client to Capsule someday in the future.

About The Hosts

These events are sponsored by Capsule, a special projects firm in Minneapolis and Denamico, a HubSpot implementation partner helping marketing and sales teams design highly effective inbound marketing programs.

September 2, 2021

Think & Link, Brand New World, with Lisa Wolsch Rousseau and Jay Gouliard

Lisa Wolsch Rousseau (Sabra) and Jay Gouliard (Mondelez) share inspiration and insight.

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December 17, 2020

Hope Frank and Tyler LaMotte

Hope Frank (Brave Blue World) and Tyler LaMotte (Jackson Hole, Patagonia) share inspiration and insight.

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September 21, 2017

Tucker Gerrick

Tucker Gerrick, Director of Marketing at Fulton Brewing, took the Think & Link stage in September 2017 for a special fall happy hour event.

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