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Capsule Seeks Account and Project Manager


Capsule is seeking a new crew member who possesses a natural inquisitiveness towards the world, a core competency in crafting meaningful connections, and equal parts able to see the fine details and big picture. In effect, someone who charts stars and maps supernovas to pinpoint unique opportunities and ensure Capsules’ clients reach new horizons.

An Account and Project Manager at Capsule will oversee client relationships and communications, participate in internal project strategy and coordination, as well as manage the essential organizational details to ensure effective project workflows and success.

Primary Responsibilities

  • Account Management: Foster and nurture client relationships, serving as primary point of contact for a variety of clients and business types

  • Project Management: Set the course and maintain Capsule workflows across a set of diverse scopes, partners, budgets, timelines and communications

  • Client Strategy: Contribute to project strategy, anticipating, responding and briefing client and team needs and making sure solutions deliver on expectations

  • Deliverable Stewardship: Champion Capsule’s process, education and deliverables as a client-facing leader and contributor in presentations

  • Building Business: Proactively support firm fiscal health and advancing business, identifying new opportunities with existing clients

  • Strategic Support: Support team in research and brand strategy process and deliverable creation, attending and contributing to stakeholder workshops, interviews or thought partnership

  • Champion Capsule: Partner with new business, strategy and creative team members to champion Capsule’s positioning, offering development and success.

About You

  • 4-7 years of working experience in account / project management

  • Extremely detail-oriented and organized, with a natural ability to track overlapping work streams, manage multiple priorities and progress project processes

  • Experience in client-facing services role, with strong communication and presentation skills, and comfort in leading relationships

  • Generalist understanding of marketing, design, brand strategy and/or consumer research disciplines, with a diverse set of brand and marketing experiences and exposure

  • Motivated to build, initiate and/or contribute to strategic conversations, with strong critical thinking, creative problem solving and active listening skills

  • Open, curious and fast learner, comfortable dealing with ambiguity

  • Ability to work in a dynamic, fast-paced, highly collaborative and multiple hat-wearing environment that comes with a small agency

  • Bachelor’s degree in social sciences, marketing, advertising, or other relevant area of study and/or life experience

Bonus Points

  • Experience in a creative agency environment, familiar with brand strategy, design development or management processes

  • Experience in digital marketing and strategy

  • Experience managing complex, cross-functional and multi-dimensional initiatives

  • Proficiency in project estimating and budget monitoring

  • Strong business acumen and experience working with multiple stakeholders

  • Willingness to occasionally meet with clients in person and travel when necessary

Application Details

Along with your resume, please provide an overview about yourself and answer the following questions:

  • Tell us a little bit about yourself and what interests you about this specific role.

  • Based on what you know about Capsule, why do you think you’d be a good fit for Capsule? What is an aspect or unique perspective you think you would bring to the team?

  • This is a hybrid role with suggested days in our office in Minneapolis, MN, 2 days a week. It's also important for this specific role to be occasionally able to travel for in-person client engagements. Is this something you can do?

Send all responses and any questions to Rachel Dille at

Employment Details

This is a full time position with hybrid working opportunities at our home office in northeast Minneapolis. Only candidates with the requested experience will be considered. Candidates who are not US citizens or permanent residents must have authorization to work in the US before applying.

Candidates may be considered for varying levels, based on experience.

Capsule is an equal-opportunity employer. We value diversity and practice empathy and are committed to inclusion in all forms. Capsule does not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

About Capsule

Capsule is a Special Projects Agency founded the year Prince made famous in Minneapolis, MN.

Our refusal to limit our work to one specific industry, combined with the satisfaction we find from solving problems that others won’t touch with ten foot poles over the past 25 years, has earned us trusted relationships with brands large and small to explore and solve their meatiest design, brand and marketing challenges.

With over two decades of working for clients across a variety of industries and needs, we specialize in helping brands create and evolve the way they’re experienced. We’ve crafted a new form-factor of chocolate, named a fresh cultivar of apple and built a cannabis seltzer from the brand up. We’ve lifted the shroud from the future of death care, dove into the happiest and healthiest places on earth and examined the intricacies of the hang tag. We’ve helped a legacy shoe brand further spread their wings, transitioned a once discount flooring retailer to a more premium footing and branded an entire region of the Midwest.

We have grown alongside brands like Patagonia, Hydro Flask, Red Wing Shoes, Herman Miller, Curaleaf and Osprey, becoming a strategic partner and multi-purpose tool solving any challenge that comes our way.

Benefits Overview

Capsule’s passion for designing authentic, meaningful moments for brands and our clients extends to the way we design our employee experience. Below are just a few perks of working at Capsule.

  • Retirement savings plan with 3% match after one year of Capsule employment

  • Health and dental plan with no premium cost to employee, health savings account option

  • 9 paid company holidays, PTO that rolls over, summer Fridays

  • Built-in, quarterly bonus program tied to company performance

  • Hybrid, flexible working environment with suggested in-office time, and the ability to design your day

  • Ability to travel for client engagements, tradeshows, conferences and other learning opportunities

  • Open communication channels, transparency and feedback with company partners

  • Plentiful opportunities for internal and client-facing leadership

  • Vibrant, creative office working environment in the Northeast Minneapolis Arts District

  • Regular team bonding events, extracurricular groups and volunteer opportunities

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