Capsule Seeks Senior Account Manager
Postion Overview
Capsule is seeking a new crew member who possesses a natural inquisitiveness towards the world, a core competency in crafting meaningful connections, and equal parts able to see the fine details and big picture. In effect, someone who charts stars and maps supernovas to pinpoint unique opportunities and ensure Capsules’ clients reach new horizons. A Senior Account Manager at Capsule will oversee client relationships and communications, participate in internal project strategy and coordination, as well as manage and collaborate with external vendors and fellow Capsule Account Managers.
responsibilities, in a nutshell
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Foster and nurture client relationships with a strategic lens, identifying and understanding needs throughout the lifespan of a project and serving as primary point of contact.
Utilize talents in organization, attention to detail, communication and project planning to collaboratively manage Capsule workflows across a set of diverse scopes, managing budgets, timelines and internal communication streams, balancing client needs with team needs.
Champion Capsule’s process, education and deliverables as a front-facing leader and contributor in presentations.
Manage external vendor relationships, effectively scoping, briefing and coordinating with both client and partner needs.
Proactively support firm growth through ongoing conversation and identifying new opportunities with existing clients.
Provide an detailed eye and strategic brain by participating in internal reviews, collaborative development sessions, brainstorms, brand strategy sessions and reviewing deliverables with designers, writers and researchers.
Partner with and mentor fellow team members to ensure growth and development.
When relevant, participate in research initiatives, attending and contributing to stakeholder workshops, interviews or reviewing findings to provide additional insight.
Qualifications
Bachelor’s degree in social sciences, marketing, advertising, or other relevant area of study and/or life experience
Minimum 4+ years of working experience in account marketing, brand strategy or related role
Critical thinker, empathetic, strong idea-generator, listener, synthesizer, strong written and verbal communicator, self-starter, team-player and wearer of multiple hats
Strong project management and organization skills
Ability to work in a flexible, dynamic, fast-paced, highly collaborative environment, working on multiple projects
Bonus points
Experience in brand strategy or design development or management, preferably through working for or with an agency
Experience in managing complex, cross-functional and multi-dimensional brand, design and marketing initiatives
Strong business acumen and experience working with multiple stakeholders
Mentorship, team lead or people management experience
Willingness to occasionally travel
Interested? Send your resume and a little bit about you to Rachel Dille at racheldille@capsule.us.
This is a full time position with hybrid working opportunities at our home office in northeast Minneapolis. Only candidates with the requested experience will be considered. Candidates who are not US citizens or permanent residents must have authorization to work in the US before applying.
While this is a Senior-level position, candidates may be considered for varying levels, based on experience.
Capsule is an equal-opportunity employer. We value diversity and practice empathy and are committed to inclusion in all forms. Capsule does not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
About Capsule
Capsule has refused to adopt a descriptor since 1999. We’ve strategized for billion dollar industries and non profits, and conducted research for brands both local and global. We’ve given new faces to startups and facelifts to businesses over a century old. We’ve named everything from apples to office chairs. Rebranded schools and orchestras. Crafted experiences for grocery stores and Super Bowls. Our refusal to limit our work to one specific industry, combined with the satisfaction we find from solving problems that others won’t touch with ten foot poles, has earned us a long list of partners and an informative depth of experience in brand research, strategy and design over the last two decades. So if you asked us to describe Capsule in two words, we’d say, “What’s next?”
Sample clients we’ve grown with include Patagonia, Hydro Flask, Mattel, Minnesota Orchestra, Medtronic, Osprey, SmartWool, Red Wing Shoes, Yakima, Herman Miller, Caribou Coffee, PepsiCo and Curaleaf.
CAPSULE PERKS
Capsule’s passion for designing authentic, meaningful moments for brands and our clients extends to the way we design our employee experience. Below are just a few perks of working at Capsule.
Retirement savings plan with 3% match after one year of Capsule employment
Health and dental plan with no premium cost to employee, health savings account option
9 paid company holidays, PTO that rolls over, summer Fridays
Built-in, quarterly bonus program tied to company performance
Hybrid, flexible working environment with suggested in-office time, and the ability to design for your day
Ability to travel for client engagements, tradeshows, conferences and other learning opportunities
Open communication channels, transparency and feedback with company partners
Plentiful opportunities for internal and client-facing leadership
Vibrant, creative office working environment in the Northeast Minneapolis Arts District
Regular team bonding events, extracurricular groups and volunteer opportunities