CAP Job Posting Creative Strategist Blog A 1

Capsule Seeks Senior Account Manager

Postion Overview

Capsule is seeking a new crew member who possesses a natural inquisitiveness towards the world, a core competency in crafting meaningful connections, and equal parts able to see the fine details and big picture. In effect, someone who charts stars and maps supernovas to pinpoint unique opportunities and ensure Capsules’ clients reach new horizons. A Senior Account Manager at Capsule will oversee client relationships and communications, participate in internal project strategy and coordination, as well as manage and collaborate with external vendors and fellow Capsule Account Managers.

responsibilities, in a nutshell

  • Foster and nurture client relationships with a strategic lens, identifying and understanding needs throughout the lifespan of a project and serving as primary point of contact.

  • Utilize talents in organization, attention to detail, communication and project planning to collaboratively manage Capsule workflows across a set of diverse scopes, managing budgets, timelines and internal communication streams, balancing client needs with team needs.

  • Champion Capsule’s process, education and deliverables as a front-facing leader and contributor in presentations.

  • Manage external vendor relationships, effectively scoping, briefing and coordinating with both client and partner needs.

  • Proactively support firm growth through ongoing conversation and identifying new opportunities with existing clients.

  • Provide an detailed eye and strategic brain by participating in internal reviews, collaborative development sessions, brainstorms, brand strategy sessions and reviewing deliverables with designers, writers and researchers.

  • Partner with and mentor fellow team members to ensure growth and development.

  • When relevant, participate in research initiatives, attending and contributing to stakeholder workshops, interviews or reviewing findings to provide additional insight.


  • Bachelor’s degree in social sciences, marketing, advertising, or other relevant area of study and/or life experience

  • Minimum 4+ years of working experience in account marketing, brand strategy or related role

  • Critical thinker, empathetic, strong idea-generator, listener, synthesizer, strong written and verbal communicator, self-starter, team-player and wearer of multiple hats

  • Strong project management and organization skills

  • Ability to work in a flexible, dynamic, fast-paced, highly collaborative environment, working on multiple projects

Bonus points

  • Experience in brand strategy or design development or management, preferably through working for or with an agency

  • Experience in managing complex, cross-functional and multi-dimensional brand, design and marketing initiatives

  • Strong business acumen and experience working with multiple stakeholders

  • Mentorship, team lead or people management experience

  • Willingness to occasionally travel


Interested? Send your resume and a little bit about you to Rachel Dille at

This is a full time position with hybrid working opportunities at our home office in northeast Minneapolis. Only candidates with the requested experience will be considered. Candidates who are not US citizens or permanent residents must have authorization to work in the US before applying.

While this is a Senior-level position, candidates may be considered for varying levels, based on experience.

Capsule is an equal-opportunity employer. We value diversity and practice empathy and are committed to inclusion in all forms. Capsule does not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.

About Capsule

Capsule has refused to adopt a descriptor since 1999. We’ve strategized for billion dollar industries and non profits, and conducted research for brands both local and global. We’ve given new faces to startups and facelifts to businesses over a century old. We’ve named everything from apples to office chairs. Rebranded schools and orchestras. Crafted experiences for grocery stores and Super Bowls. Our refusal to limit our work to one specific industry, combined with the satisfaction we find from solving problems that others won’t touch with ten foot poles, has earned us a long list of partners and an informative depth of experience in brand research, strategy and design over the last two decades. So if you asked us to describe Capsule in two words, we’d say, “What’s next?”

Sample clients we’ve grown with include Patagonia, Hydro Flask, Mattel, Minnesota Orchestra, Medtronic, Osprey, SmartWool, Red Wing Shoes, Yakima, Herman Miller, Caribou Coffee, PepsiCo and Curaleaf.


Capsule’s passion for designing authentic, meaningful moments for brands and our clients extends to the way we design our employee experience. Below are just a few perks of working at Capsule.

  • Retirement savings plan with 3% match after one year of Capsule employment

  • Health and dental plan with no premium cost to employee, health savings account option

  • 9 paid company holidays, PTO that rolls over, summer Fridays

  • Built-in, quarterly bonus program tied to company performance

  • Hybrid, flexible working environment with suggested in-office time, and the ability to design for your day

  • Ability to travel for client engagements, tradeshows, conferences and other learning opportunities

  • Open communication channels, transparency and feedback with company partners

  • Plentiful opportunities for internal and client-facing leadership

  • Vibrant, creative office working environment in the Northeast Minneapolis Arts District

  • Regular team bonding events, extracurricular groups and volunteer opportunities

      Posted On

      Categories Capsule News

      No disrespect to MC Hammer, but...

      Can Touch This.